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▌ 1. What is the Chat Feature?
The chat feature is designed to facilitate smooth communication between teachers and parents.
All conversations are conducted 1:1, and other users cannot view the chat content.
Using the chat feature, you can answer questions from parents before they purchase a class, and also send group messages or individual feedback to students who have participated in a class.
The chat list displays up to a maximum of 4,500 conversations.
If the number exceeds 4,500, conversations will be deleted from the list sequentially, starting from the oldest.
▌ 2. All Chat Features
▌ 2-1. How to Check Conversations
You can access conversations via [Teacher Gguge Website > Left menu > Chat].
You can search by parent name or student name to find a specific conversation.
▌ 2-2. How to Check Registered vs. Non-Registered Students
You can check whether the parent you're chatting with has registered for a class.
If a parent has never registered for any of the teacher's classes, they will be marked as [Not Registered] to the right of their name.
For parents who have purchased at least one of the teacher's classes, the names of the students who have registered for the teacher's classes will be displayed at the bottom of the list.
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Up to 3 students will be displayed in the list; if there are more, they will be shown as 'and N more'.
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Even if a parent has other children, only the names of students who have registered for the teacher's classes will be displayed.
▌ 2-3. How to Check a Registered Student's Class History
For registered students, you can view the student's name, gender, age, first registered schedule, last attended schedule, and number of schedule attendances via [Click on the conversation > Calendar icon on the right].
▌ 2-4. Accepting New Chat Messages
When a new chat message is received, the teacher's first reply is considered as accepting the chat.
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If no reply is made, the 'Read' status will not be displayed to the parent.
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When you reply to a message, the read status will be shown and shared with the parent. At this point, a notification saying 'You have accepted the conversation with the parent.' will appear.
▌ 2-5. Blocking Chat from Non-Registered Students
The feature to receive questions from non-registered students is set to ON by default.
When the feature is ON, non-registered students can send messages to the teacher.
If you do not wish to receive chats from non-registered students, you can turn the feature OFF.
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The ON/OFF setting can be changed via [Teacher Gguge Website > Left menu > Chat > Gear icon 
on the right > Toggle for 'Receive questions from non-registered students'].
on the right > Toggle for 'Receive questions from non-registered students'].▌ 2-6. New Chat Notifications
When you receive a new message, the number of unread conversations will be displayed in [Teacher Gguge Website > Left menu > Chat].
When you see the number, please check and reply to the messages.
If there are new unread messages, KakaoTalk notifications will be sent at 10 AM and 7 PM.
▌ 2-7. File Transfer
You can send various files such as photos, Word/Excel/PPT documents, and more.
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You can check the upload status and the remaining days available for download.
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Only one file at a time can be attached, and the maximum upload size is 25MB.
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Supported file extensions are as follows:
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doc, docx, xls, xlsx, ppt, pptx, pdf, txt, hwp, image/*
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Audio: wav, mp3, off, gsm, flac, aiff
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Video: mp4, avi, mkv, wmv, mov
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Please check the file expiration date!
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The expiration period for attachments is 14 days from the date of sending.
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Once the expiration period has passed, the file cannot be viewed or saved. Please save any files you wish to keep within the valid period.
When sending attachments via the 'Send Chat' feature from the attendance sheet, up to 30 files can be uploaded at a time.
▌ 2-8. Copying Chat Messages
You can copy messages sent by the teacher or received from a parent during a conversation.
Depending on your device, you can copy messages using the following methods:
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PC: [Right-click on the chat bubble > Copy]
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Mobile: [Press and hold the chat bubble (1–2 seconds) > Copy]
▌ 2-9. How to Send a Chat to Registered Students First
You can send a chat to a specific student or all students in a schedule at once via [Teacher Gguge Website > Left menu > Schedule > Click on the relevant schedule > Attendance > Select student(s) to message > Send Chat].
When viewing chats from a schedule, only conversations with students who have registered for that class will be displayed.
▌ 2-10. How to Delete Chat Messages
Messages can be deleted within 5 minutes of sending, regardless of whether the recipient has read them.
Deleted messages will be hidden for both the sender and recipient, and will be displayed as 'This message has been deleted.' Please be aware of this.
Depending on your device, you can delete messages using the following methods:
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PC: [Right-click on the chat bubble > Delete]
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Mobile: [Press and hold the chat bubble (1–2 seconds) > Delete]
▌ 3. Precautions When Using the Chat Feature
▌ 3-1. Transmission Restrictions
The chat feature is a space for smooth communication with parents, so please use it only for class-related purposes.
If the following restricted information or actions are identified, sanctions may be imposed in accordance with the operating policy.
Examples of restricted information and actions
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Messages unrelated to the class
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Sharing personal information (phone number, email, address, etc.)
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Leading to or promoting external sites
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Messages for advertising or sales purposes
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Expressions that defame or cause offense to others
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Copyright infringement, false information, repetitive messages, etc.
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Other actions that may compromise user safety
▌ 3-2. How to Report Chat Messages
If a parent has sent inappropriate content or responses, please report it.
Depending on your device, you can report messages using the following methods:
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PC: [Right-click on the chat bubble > Report > Select reason]
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Mobile: [Press and hold the chat content (1–2 seconds) > Report > Select reason]
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For content unrelated to the class, complaints about classes, complaints about Gguge, or personal contact information left in chat — please do not respond and instead report it. You do not need to handle it directly; Gguge will check and respond promptly.
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Received messages can be reported at any time without a time limit, and a reason must be provided when reporting.
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The sender will not be notified of the report, and the person who reported will be informed of the action taken.
Types of inappropriate content from parents that do not require a separate response or reply
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Content unrelated to the registered class
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Content containing personal information (phone number, email, etc.)
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Content that defames or damages the reputation of others
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Content that violates public order and morals
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Content that infringes on the company's or third parties' copyright or other rights
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Content written by fraudulently using another person's identity, or unauthorized alteration of information entered by others
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Cases where the same content is posted multiple times or in a way that goes against the purpose of posting
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Cases where URL information is collected from a site that prohibits the use of its content on external services and is posted
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Cases that are deemed to violate related laws and the company's detailed service usage guidelines
Thank you for being with Gguge for the growth of our talented students. If you have any further questions, please contact the Teacher Gguge Customer Support.